Returns & Damages

We want every order to arrive complete and in good condition. Here's how we handle problems.

Check your order at delivery or pickup

Please count your cases and check for damage before you sign. If anything is damaged, missing or wrong, write it on the delivery receipt (or the bill of lading for freight) before signing.

Report problems within 24 hours

Contact us within 24 hours of receiving your order at 504-371-1111 or rainbowwholesale961@gmail.com. Include your order number, the affected items, and photos of any damage.

What we cover

• Damaged cases noted at delivery or reported within 24 hours: credit or replacement.
• Short shipments (fewer cases than invoiced): credit or delivery of the missing cases.
• Wrong items: we'll pick up the wrong product and deliver the right one, or issue a credit.

What we can't accept

• Returns of product that was delivered correctly and in good condition.
• Claims reported more than 24 hours after delivery, or not noted on a signed receipt.
• Product that has been opened, stored improperly, or resold.

Freight orders

Freight carriers only accept damage claims noted on the bill of lading at delivery. Inspect pallets before signing and note any damage, even if it looks minor.

Credits are applied to your next order unless we agree otherwise.